Zapne is dedicated to bringing you an unparalleled shopping experience from start to finish. If you are not completely satisfied with a product for any reason, just send it to the Zapne Return Center for a refund.
Products must be returned within 30 days of the Process Date on the order packing slip to receive a refund to the payment method (i.e., credit card, PayPal account, etc.) used on Zapne.com. Products may only be returned if 3 of the 4 treatments provided in the original packaging materials are returned unopened.
The original email order confirmation, packing slip, unopened treatments and all original packaging materials must be included with your return.
Original shipping charges are refunded only if the product is defective, damaged or incorrectly shipped by Zapne.
Rewards points/Club Zapne points earned for any product being returned will be deducted from your account. Rewards points/Club Zapne points used to make a purchase are not refundable. In the case of shipping damages, please contact the carrier.
To return a product to the Zapne fulfillment center
For your convenience, a return mailing label has been included with your order which needs to be applied to the outside of your shipping carton.
Mail your return using a traceable ground shipping method (we recommend UPS, FedEx or the U.S. Postal Service insured mail) to:
Zapne.com Returns Department:
4 Hutton Centre Dr, Suite 670,
Santa Ana, CA. 92707
Zapne does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
If you return products to the Zapne Returns Center, you can check your order status online at any time to see if we've received and processed it. Click on Login/Create Account in the top menu bar and Login to your account, then choose Order Status from the menu on the left hand side. Select your order number. You may also Contact Us to check on the return status. Please have your order number available to allow us to better serve you.
Zapne will issue a refund within 30 business days of receiving and processing your return. The credit should appear on your statement within two billing periods, depending on your billing cycle.